Return & Refund Policy

We want you to receive your Ovira Naturally order in good condition. If there is an issue with your order, please contact us as soon as possible.

Eligible Return Situations

Returns or replacement requests may be considered in cases such as:

Wrong product received
Product received in damaged condition
Product missing from the order
Product received in a condition that is materially different from what was ordered

Eligibility may depend on the nature of the product and the circumstances of the request.

Products That May Not Be Eligible

For hygiene, safety and product integrity reasons, opened or used products may not be eligible for return unless the issue concerns a manufacturing defect, damaged product or incorrect product supplied.

Certain natural, personal-care, consumable or opened products may also be non-returnable.

Reporting an Issue

Customers should contact us as soon as possible after receiving the order.

Please provide:

Order number
Customer name
Description of the issue
Photographs of the product and packaging
Unboxing video, where available

Providing clear evidence may help us investigate and resolve the issue faster.

Refunds

If a refund is approved, the refund will be processed using the applicable payment method or another suitable method as communicated by Ovira Naturally.

The time taken for the refund to reflect in the customer’s account may depend on the payment provider or bank.

Replacement

Where applicable, an eligible damaged, incorrect or missing product may be replaced instead of refunded.

Non-Delivery

A package that could not be delivered because of an incorrect address, incomplete information or repeated unsuccessful delivery attempts may not qualify for a refund of shipping charges.

Policy Changes

Ovira Naturally reserves the right to update this policy from time to time.

Important: Exact return window, refund timeline and product-specific exclusions should be updated according to the business’s actual return policy before publishing.