Shipping & Delivery Policy

At Ovira Naturally, we aim to process and deliver your orders safely and efficiently.

Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on product availability, order volume and other operational factors.

Shipping

Orders are shipped to the address provided by the customer during checkout.

Please ensure that your shipping address, phone number and other delivery details are accurate.

Ovira Naturally shall not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Delivery Timeline

Estimated delivery timelines may vary depending on the delivery location, courier availability, weather conditions, holidays and other circumstances beyond our control.

The estimated delivery timeline shown during checkout or communicated after order confirmation should be treated as an approximate delivery estimate and not a guaranteed delivery date.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

Delayed Deliveries

Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur because of circumstances beyond our control.

Customers may contact us if an order appears to be significantly delayed.

Damaged or Incorrect Orders

If your package arrives damaged, tampered with or contains an incorrect product, please contact us as soon as possible with your order details and supporting photographs/videos where applicable.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

Undelivered Orders

If an order is returned because of an incorrect address, unsuccessful delivery attempts or the customer being unavailable to receive the package, additional shipping or re-delivery charges may apply where applicable.